On the Flowwow marketplace, our customers leave honest reviews post-purchase. As of December 2022, our platform has accumulated over 4 million reviews! However, there are various resources where you can find feedback about the https://flowwow.co.uk/ website and the company in general. The feedback comes not only from buyers but also from sellers trading on the platform, couriers, and marketplace employees.
Customer reviews are an essential part of the seller development process, as they impact the shop’s rating and ranking. Our policy is to never delete customer reviews, even if the buyer received order compensation: only the review’s author can make changes to the rating and feedback.
Let’s find out more about where to find real reviews from Flowwow customers!
Flowwow Website: Reviews After Ordering as a Conversion Tool
According to research, up to 80% of internet users read product or seller reviews before making a purchase. Because of this, the Flowwow service has paid considerable attention to user experience since its inception. As such, we offer both desktop and mobile experience:
- Register on https://flowwow.co.uk/ to find reviews on product- and shop-dedicated pages
- Download the Flowwow mobile app to view customer feedback on the same pages as in the desktop version
Our customers can rate their completed orders based on four parameters:
- Accuracy: It’s essential for the customer to receive the item exactly as depicted in the catalogue photo. To avoid dissatisfaction, the seller must send a photo of the assembled order (bouquet, cake) to the customer before proceeding with delivery.
- Price-Quality Ratio: Upon receiving the item, the buyer evaluates how well it aligns with the stated price.
- Service: Customers provide feedback on the ease of placing the order, the pleasantness of their interaction with the shop’s employees, and other related aspects.
- Delivery: The final rating reflects the delivery experience – whether the courier arrived on time or earlier, their politeness, etc.
All ratings can be found at https://flowwow.co.uk/ in ‘Reviews’. On Flowwow, a negative review cannot be deleted, and the ratings always remain free from any manipulation. All published reviews remain on the platform and are taken into account for the shop’s rating.
Flowwow: Customer Reviews
Flowwow is used for more than just ordering gifts with local delivery: it’s popular for arranging surprises for loved ones who are far away. Generally, there are two types of customers: those who purchased a gift and those who received it. In the first case, the seller will be reviewed based on their performance as a whole, including their range. In the second case, the recipient will review the product based on their impression. Customer reviews will typically hold more weight than the recipient’s feedback.
That being said, both of these review types are highly useful for our future customers, as they help paint a comprehensive picture of our service, the sellers, and the overall experience on the platform.
Flowwow: Seller Reviews
Sellers do not leave service ratings on the Flowwow website itself, but their feedback can be found on specialised review sources.
Commonly mentioned marketplace advantages include a quick start of online sales, a convenient sales channel, and entrepreneurial independence (working under own brand, setting prices, voluntary participation in promotions etc.). However, a noted downside is an inability to delete a negative review, even if the buyer was unjust; besides, it can be difficult to obtain the first few orders.
Flowwow: Courier Reviews
Flowwow has its own courier app, where self-employed couriers can find and complete orders to receive compensation. If you want to know more about our couriers’ feedback, take a look at the Flowwow for Couriers app. While couriers are not directly employed with us, they can still shed a lot of light on how our service is performing. The main advantages are decent pay, a large number of orders, the absence of fines, and flexible schedules; the disadvantages include weekly payments and infrequent tips.
Flowwow: Employee Reviews
Our employees rate the company highly. Remote work, flexible schedules, rapport with management, bonuses, and a healthy dynamic within our teams are often cited as key benefits.
Since Flowwow is a tech company, its rating on Habr, where the marketplace has been blogging for over 5 years, is particularly important. The company’s average rating in 2020 was 4.8 out of 5.
Reviews of the flowwow.co.uk Website
Reviews of the Flowwow service in general can be found on well-known resources like Trustpilot, Reviews.io, Google Play Store, and others. On all these sites, you can read reviews from our customers, sellers, and couriers.
