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What is a dispute?
Dispute – this is an opportunity for customers to protect their interests and funds in the event of receiving substandard goods or not receiving the goods at all.

To initiate a dispute, please follow the link provided in the SMS notification regarding the delivery of your order. Rate the fulfilment of your order. In case you give a rating of 1 or 2, you will be prompted to open a dispute. If you choose not to open a dispute, your review will be displayed on the shop's page. However, if you proceed with opening a dispute, the seller's funds in their account will be temporarily frozen. Also, you will receive a link to a separate dispute chat with the shop. If the shop does not respond to the dispute within 72 hours, it will be resolved in your favour. When you receive a message in the chat from the seller, you will receive push notifications. If you happen to miss it, the chat link will be sent to you again via SMS after 20 minutes.

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